Emails and instant messages are a great way to communicate important information to several people at the same time. However, expressing our emotions in writing can be a challenging task. Especially for a manager, the risk of misinterpretation and confusion is high, particularly on sensitive topics.
While the amount of different tools for web conferencing is increasing, online meetings are replacing many of the interaction we used to have face-to-face. Unfortunately, our skills in facilitating online meetings does not always go hand-in-hand with this development.
Here are the three most common mistakes online facilitators do (me included) and how to avoid them.