Effective date 1. May 2018
For the purposes of this policy, Netta Neva defines the term “client” as a business with which Netta Neva has an established relationship. “customer” as a customer of a Netta Neva client, and “respondent” as an individual who takes Netta Neva surveys independent of Netta Neva clients.
INFORMATION NETTA NEVA COLLECTS
Netta Neva does not receive, use or collect personally identifiable information, such as names, addresses, phone numbers and e-mail addresses, except under the following circumstances:
Data collected from clients and prospects
We collect your personal data typically when you purchase our service, use or register for our services, enter into a sales promotion or a campaign, or otherwise interact with us. Below are examples of the categories of the data we collect on you.
The information you provide us. When you register for our services, make a purchase, enter a sales promotion or otherwise interact with us, we may ask you to provide us with certain information such as your name, email address, street address, as well as usernames, passwords and other such credentials that are used to authenticate users and to validate their actions or that may be needed to provide you with the products and services you have requested or to communicate with you.
Booking a strategic session. When an existing or prospective client goes to www.nettaneva.com to request a strategic session, he or she must provide personal contact details and organization-specific information. Netta Neva may also collect some marketing contact information such as name and email address through third parties. This information is used for marketing purposes only.
Newsletter and other marketing materials requiring a subscription. When you sign up for our regular newsletter, we shall send you newsletter(s) or communications regarding products which may be of interest to you. If you no longer wish to receive these communications, you can follow the unsubscribe instructions contained in each of the email communications you receive.
Testimonials. We may display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name.
Blogs. Our website offers a publicly accessible blog with a comments section. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
Consumer’s bank or credit card details are never saved on the www.nettaneva.com website.
DATA COLLECTED FROM CUSTOMERS AND RESPONDENTS
When Netta Neva surveys customers on behalf of its clients, it may receive customers’ personally identifiable information from its clients. These contact details are only used for the purposes specified in the contract. From time to time, Netta Neva may collect personally identifiable information during a survey if requested to do so by a client. This personally identifiable information will be shared with the client and will be used as described in that survey.
Netta Neva may, with the written consent of its clients, ask questions of customers for whom it has received personally identifiable information, and use those responses in an aggregate form for business purposes. Before that, responses are stripped of personally identifying or client-identifying information and aggregated.
When collecting data from survey respondents, Netta Neva does not collect any sensitive information such as social security numbers or health information. Netta Neva does not seek to collect any information from or engage in any transactions with persons under the legal age in their respective country.
Where a consent from you to the processing of personal data is required under the applicable law, such consent will be obtained by appropriate mechanism such as ticking a box stating your consent, choosing technical settings for a service or website, or other statement or conduct clearly indicating your acceptance to the processing, depending on the product, website, service or application you are using.
Netta Neva is not in the business of selling or renting personally identifiable information gathered on its website or in the course of client work to third parties. Netta Neva shares information with third parties, such as its clients, only as described in this policy or as described at the time information is collected. For example, Netta Neva may, at the request of a client, ask you for your email address so a client can follow up with you about your responses to a survey. The provision of such information is typically voluntary, and at all times participation in a survey is voluntary.
Netta Neva processes your personal data for the purposes described below. Please note that one or more purposes may apply simultaneously.
THE PURPOSES OF PROCESSING
Provision of products and services. We may process and use your personal data to provide you the product or service you have requested, fulfill your other requests, process your order or as otherwise may be necessary to perform or enforce the contract between you, your employer organization and Netta Neva. We may also process and use your personal data to ensure the functionality and security of our products and services, to identify you, and to prevent and detect fraud and other misuses.
Development of products and services. We may process and use your personal data to develop our products and/or services. However, for the most part, we only use aggregate and statistical information in the development of our products and services, and not data directly identifiable to you. We may also process and use your personal data to personalize our offerings and to provide you with service more relevant to you, for example, to make recommendations and to display customized content and advertising.
Communicating with you. We may process and use your personal data to communicate with you, for example, to provide information relating to our products and/or services you are using or to contact you for customer satisfaction queries. We may process and use your personal data for marketing purposes. Marketing purposes may include using your personal data for personalized marketing or research purposes in accordance with applicable laws, for example, to conduct market research and to communicate our products, services or promotions to you via our own or third parties’ electronic or other services.
Profiling. We may process and use your personal data for profiling for such purposes as targeted direct marketing and improvement of our products or services. We may also create aggregate and statistical information based on your personal data. Profiling includes automated processing of your personal data for evaluating, analyzing or predicting your personal preferences or interests in order to, for example, send you marketing messages concerning products or services best suitable for you.
We will retain your information for as long as needed to provide services to our clients. After the contract with the client ends, we shall retain the data for a maximum of three months. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. All backups will be deleted within 30 days from this. We will retain the information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Netta Neva implements appropriate technical and organizational security measures to prevent and minimize risks associated with providing and processing personal data. Such security measures include, where appropriate, the use of usernames and passwords, firewalls, secure server facilities, encryption, implementing proper access rights management systems and processes, careful selection of processors, sufficient training of personnel involved in the processing, and other necessary measures to provide appropriate protection for your personal data against unauthorized use or disclosure. Where appropriate, we may also take backup copies and use other such means to prevent accidental damage or destruction of your personal data. All traffic is encrypted using Secure Socket Layer technology (SSL) or other encrypted tunnels. All physical material is kept in a locked facility that can be accessed only by the data controller.
We restrict access to personal information only to authorized personnel, contractors, and agents who need to know that information in order to operate, develop or improve our service. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.
All the data we collect is processed with strict confidentiality. We may disclose your personal data to third parties solely as stated below in this Policy, or as obligated by mandatory law.
International transfers. Our products and services are provided using resources and servers located inside European Union. If we need to transfer your data outside of EU, we take steps to ensure that adequate protection for your personal data is provided as required by applicable laws. For international transfers of your personal data, we generally rely on agreements that are based on the Standard Contractual Clauses (“SCCs”) of the European Commission.
Service Providers. From time to time, Netta Neva may contract with third parties to perform functions necessary for its research operations and, under the terms of those contracts, may transfer data to those third parties. Netta Neva requires any such third party to maintain the confidentiality of such data. We use other third parties such as an email service provider to send out emails on our behalf. When you sign up for our services, we will share your personal information only as necessary for the third party to provide that service. We also use third parties to assist us in selling our services.
Other Disclosures. We may disclose and otherwise process your personal data in accordance with applicable laws to defend Netta Neva’s legitimate interests, for example, in civil or criminal legal proceedings.
Mergers and Acquisitions. If we decide to sell, buy, merge or otherwise reorganize our business, this may involve us disclosing personal data to prospective or actual purchasers and their advisers, or receiving personal data from sellers and their advisers, for the purposes of such transactions.
TRANSFERS OF THE PERSONAL DATA
Netta Neva may use so called web beacons (or “pixel tags”) in connection with some websites. However, we do not use them to identify individual users personally. Web beacons are typically graphic images that are placed on a website and they are used to count visitors to a website and/or to access certain cookies. This information is used to improve our services. Web beacons do not typically collect any other information than what your browser provides us with as a standard part of any internet communication. If you turn off cookies, the web beacon will no longer be able to track your specific activity. The web beacon may, however, continue to collect information of visits from your IP-address, but such information will no longer be personally identifiable.
If you wish to disable cookies or want to be notified before they are placed, you may do this in your browser settings. However, we may not be able to provide certain services, or you may not be able to view certain parts of this site if you have disabled cookies.
Clients and prospects
You may at any time object to your personal data being processed for direct marketing purposes, sending promotional materials, profiling, or for the performance of market research. Further, where your personal data is processed based on your consent, you have the right to withdraw your consent for such processing at any time.
In case you wish to make use of your rights mentioned above, you may, as appropriate and in accordance with applicable laws, exercise such rights by contacting us through the contact points referred in the marketing materials or below in this Policy. In some cases, especially if you wish us to delete or cease the processing of your personal data, this may also mean that we may not be able to continue to provide the services to you.
Customers and respondents
Netta Neva collects information under the direction of its clients and has no direct relationship with their customers whose personal data it processes.
We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.
An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Netta Neva’s Client (the data controller). If the Client requests Netta Neva to remove the data, we will respond to their request within a reasonable timeframe.
Respondents may contact Netta Neva at any time if they feel there is an error in their personally identifiable information or request deletion of personally identifiable information.
If at any point you believe the information we process on you is incorrect, you can request to see this information and have it corrected or deleted completely. If you wish to contact us or raise a complaint on how we have handled your personal data, you can contact us via email or mail (contact details below) to have the matter investigated: firstname.lastname@example.org.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the local supervisory authority responsible for data protection matters.
The data controller responsible for the purposes of the applicable data protection laws is:
Estrada de Benfica 393
PRIVACY CONTACT: email@example.com
NOTIFICATION OF CHANGES