Effective date 26. November 2018

These terms and conditions apply to products and services offered by Netta Neva. We reserve the right to modify these terms and conditions. The client accepts the currently valid terms & conditions when making a purchase.


Www.nettaneva.com is a site operated by Netta Nevalainen (Netta Nevalainen / Op-kevytyrittäjä), registered in Finland.

Netta Nevalainen
Estrada de Benfica 393

Tel. +358 40 517 0922

VAT number (Finland): 2913887-1


The service provider (www.nettaneva.com) offers coaching & consulting services as well as digital products for adult consumers and companies in Finland and abroad.

All the prices of products & services on the online store include VAT 24 %. We reserve the right to change prices and they may differ on the basis of a separate contract. In case you are ordering outside EU or are entitled to different VAT inside EU, please contact the service provider.


Products and services can be ordered by adding them to the shopping basket on the online store and paying them at check out. It is also possible to order them via phone, email or contact request.

The customer needs to provide all the requested information when ordering the product or service and is responsible of their validity. The order is binding apart from the conditions mentioned in the right to cancel.


The payments are proceeded via international & trustworthy service provider Stripe (https://stripe.com/fi). Stripe accepts payments made with the following bank and credit cards: Visa, Visa Electron, MasterCard and American Express. Stripe does not accept Diners cards.

A full payment is required when the order is placed by a customer, unless otherwise agreed. In issued invoices the payment period is 14 days.

In cases where the payment does not clear or it is not made by the due date of the issued invoice, the service provider has the right to cancel the order completely.


Digital products in PDF format will be delivered immediately, when the order is complete. The customer will receive an email with a link to download the product. Once a customer clicks the link, they have 24 hours to download the product before the link expires.

Other types of products and services are delivered on a basis of a separate agreement between the customer and provider. More details are provided in the product and service descriptions.

Intellectual property

All the materials presented on the website and delivered to the customer are part of the intellectual property of the service provider and the are protected by the laws regarding intellectual property. The service provider reserves all the rights to herself.

The customer can use the materials only in his or hers own activities and is not allowed to distribute, share or utilize in any other way without a permission from the service provider.


The service provider is not responsible for in the event of any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever that may have been caused by the usage of the online products or services. This applies also the third-party service providers.

In the case of a reclamation, the customer is advised to contact the service provider.


The customer has the right to cancel or return an ordered product or service within 14 days from the ordering date unless stated otherwise by the service provider. The cancellation must be made via email to coach@nettaneva.com. Digital products cannot be returned, since they are immediately at the customer’s disposal.

In agreed coaching process, it is customer’s responsibility to notify the service provider about schedule changes 24 hours in advance of the scheduled sessions. Changes with less than 24 hours notice will not be accepted without a valid reason and the customer may lose the right to reschedule that session. Any change from the service provider’s part means that the session will be rescheduled for another date available for both parties. The customer’s process will never be compromised.


All the data collected is processed with strict confidentiality. More details are provided in the service provider’s privacy policy.


All changes will be updated to this page. The date of last revision will be shown on the website.